Altruist is acquiring
Shareholders Service Group

Together the firms will continue to provide RIAs
with exceptional service and easy-to-use software.

Learn more SSG hero

What can advisors expect?

Altruist is acquiring SSG in March 2023 in an effort to accelerate a shared mission – to make financial advice better, more affordable, and accessible to everyone.

Advisors using SSG’s custodial services should expect business as usual with zero disruption to existing services. 

The merger provides numerous benefits for advisors including expanded customer support, modern practice management software, and continuous innovation for independent financial advisors. 

The two companies have a shared ethos and mission to help RIAs run great businesses.

shared ethos

The acquisition will be a non-disruptive experience for advisors, their end clients, and employees of SSG.

non disruptive

Advisors who opt to transition to Altruist Clearing will get the benefits of a modern, all-in-one custodian.

altruist clearing

Altruist and SSG will be hosting an ongoing series of town hall-style virtual events for Q&A.

town hall

Expected timeline

Q1

  • Acquisition announced

Q2

  • Altruist product invitations and onboarding
  • Altruist and SSG internal systems integration and training

Q3

  • Pershing data feed
  • SSG and Altruist team integration
  • Brand integration

Q4

  • Automated transition window opens
  • 2023 National Conference

What can advisors do right now?

  1. Register for the upcoming Town Hall at 1pm PST on May 23rd.
  2. Read the announcement blog post from Altruist CEO, Jason Wenk, for a deeper dive into the rationale and benefits of the acquisition.
  3. Review the FAQs below for a more detailed breakdown of acquisition logistics. Note: These are updated after every Town Hall.
what can advisors do now

Interested in learning more about Altruist?

Schedule a conversation with our team to get your questions answered, see the platform in action, and understand how Altruist makes life better for advisors and their clients.

Talk with our product experts

Frequently asked questions

Acquisition Overview

  • After over two decades in leadership and accomplishing everything they set out to, the SSG founding team decided it was time to focus on the next chapter of growth. The leadership team was looking for an ideal partner they trusted would carry on their commitment to exclusively serving RIAs. After months of due diligence, SSG selected Altruist for their commitment to RIAs and novel approach to custody and RIA technology. The founding team believes Altruist has the team, product, and vision to meet the needs of SSG advisors and clients for decades to come and accelerate a shared mission – make financial advice better, more affordable, and accessible to everyone.

  • SSG and Altruist share a commitment to always operate in the best interests of RIAs. The acquisition forms a trusted partnership with a shared promise to never go direct to consumers or compete for advisors’ clients. In addition, SSG advisors will have access to innovative software and services that can help them reduce costs, save time, and grow faster and more efficiently. Altruist’s platform combines a self-clearing brokerage and easy-to-use software for digital account opening, trading, performance reporting, billing, rebalancing, and integrations, along with a beautifully designed client application. Within portfolios, advisors can benefit from commission free trading, fractional shares, and simple model and model-of-models trading, all built in at no cost to advisors or end clients.

Timeline

  • At a high level, the first priority is the integration of teams and technology. A cohesive team can better serve advisors. Additionally, we're working with Pershing to get a data feed to Altruist, giving you access to Altruist's brokerage services while still allowing you to do everything at Pershing. The goal is to provide access to Altruist without taking away any existing services.

  • Yes, the SSG Conference will take place November 1-3 at Hilton Torrey Pines, CA. Details of the event will be coming soon.

About Altruist

Change Management and Integration

  • Clients can be moved to Altruist on a case-by-case basis, with some advisors allowed to move early. If you're interested, please reach out. We're focused on delivering a world-class experience, which is why integrating teams comes first.

  • No, statements will continue to have the same company names.

  • No, there will be no paper involved. If you choose to move clients, digital account opening and the negative consent process will be paperless. Paper is only involved if you switch to a completely unrelated custodian.

  • No. The initial priority post-acquisition is to seamlessly bring the two organizations together with a focus on optimizing technology and service delivery across the shared advisor base.

  • No. Advisors should continue to work directly with the SSG service team and will receive the same holistic, attentive service they have come to expect. Over time, Altruist and SSG will be integrating service teams to expand the breadth and availability of support for SSG advisors.

  • SSG advisors can expect business as usual with no impact or business disruption. The initial priority post-acquisition is to seamlessly bring the two organizations together with a focus on optimizing technology and service delivery across the shared advisor base. Advisors should continue to work directly with the SSG service team and will receive the same holistic, attentive service they have come to expect.

  • We recognize and value the contributions that Dan, Peter and the SSG management team have made over the last several decades to ensure the success of SSG. They’ve built a tremendous organization with a steadfast commitment to always operate in the best interests of RIAs. To that end, advisors should continue to work directly with the SSG service team and will receive the same holistic, attentive service they have come to expect. There will be no major organizational changes, and Peter, Dan, and key leadership at SSG are all planning to remain with Altruist and are excited to work alongside the Altruist leadership team.

  • The acquisition has no impact on advisor regulatory reporting requirements.

  • Yes, there will be more upcoming virtual and in-person events. We also sponsor many large industry events and would love to meet you. Additionally, the Altruist team looks forward to partipcating in the SSG Conference that will be taking place November 1-3 at Hilton Torrey Pines, CA.

  • Seamless access to the Altruist platform will be provided to SSG advisors very soon. You'll be able to test features, open new accounts, and get a feel for the platform. Pershing will remain the custodian for your clients' accounts that are custodied with SSG at Pershing. If you and your client decide to move an account to Altruist, then Altruist will become the new custodian. Opportunities to transition accounts via a completely digital conversion process will be made available at a future date.

  • The best place to follow the news on SSG is this page (www.altruist.com/ssg). We recommend bookmarking the page. We will also send emails for important communications including additional live Q&As, and opportunities to explore the Altruist platform.

  • Altruist serves firms of all sizes. We have no AUM minimums, industry low fees, and offer commission-free fractional share trading on ETFs, individual securities, and warrants. Every advisor gets their first 100 accounts free, then it’s $1 per account per month thereafter. And you can expect the same level of world-class service SSG has been known for, regardless of AUM.

Client Communications

Pershing and Altruist

  • Pershing is the custodian for your clients' accounts that are custodied with SSG at Pershing. Our plan is to maintain Pershing as a custodian for the foreseeable future so that you have no business disruption -- advisors should continue to work directly with the SSG service team to manage accounts that are custodied at Pershing.

    If you and your client decide to move an account to Altruist, then Altruist Clearing will become the new custodian. This is a brochure you can share with your clients that explains who Altruist is, how we work with advisors like you to safeguard their assets, and what we stand for.

  • Yes, it's definitely possible! In the next few months when we introduce a Pershing data feed on Altruist, you'll be able to see the household's accounts in one place. You'll be invited to access the Altruist platform very soon where you'll be able to test features, open new accounts, and get a feel for the platform prior to deciding whether to transition your full book of business to Altruist. Pershing will remain the custodian for your clients' accounts that are custodied with SSG at Pershing. If you and your client decide to move an account to Altruist, then Altruist will become the new custodian for those accounts.

  • It is not clear when this will be live. However, you can open accounts entirely digitally on Altruist today.

  • Eventually, but it's not a significant part of our product offering today.

  • The custodian is responsible for providing account statements. Pershing will continue to provide statements for accounts that are custodied with SSG at Pershing. If you and your client decide to move the account to Altruist, then Altruist will provide the account statement.

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